The Parliament Cleaning Group believes in the power of customer service. For a family-owned business like ours, clientele is our priority. Customer service is routed in our company values. It is important for us to serve our clients with the utmost care, attention, and knowledge. For any business, customer service is the sustaining force. It reflects the success of the company—if customers are not satisfied then a company’s vision and values need to be revisited.
At The Parliament Cleaning Group, this is how we view customer service as crucial to our overall success:
Good Service Speaks
When potential or existing clients call us for any of our services, we know we must provide nothing but our best. Our staff is trained to install matting properly, whether the location is a warehouse, an office, a retail space, or a home. Our approach to matting and industry-recognized methods allows us to offer a unique and customizable program for all our clients. Our staff are knowledgeable and well trained to perform all aspects of their duties with confidence and diligence. We know that a job well done speaks volumes and great customer service helps us nurture our relationships.
Helps Us Improve
Feedback is crucial to a company’s growth and long-term success. Through transparent feedback and diligent customer service, we encourage our clients to help us improve. While we may know how to expertly install matting in any given facility, our customers give us feedback from a user’s perspective. Their fresh insight helps us grow in our matting knowledge and allow our staff members to grow professionally. When customers know they can rely on us, it becomes essential for us to live up to those expectations successfully by providing great services. We believe that customer retention is directly related to customer satisfaction.
Provides Opportunity for Growth
At The Parliament Cleaning Group, running a family-owned business means, Family Pride in Every Job. Effective customer service allows us to offer a unique and customizable program for all our clients. Our staff are knowledgeable and well trained to perform all aspects of their duties with confidence and diligence. We always ensure that our clients are completely satisfied with our work and customer service. This is how we have grown over our 25-year history. Some clients have been with us for 25 years, and we cannot thank them enough for continuing to grow with us.
At The Parliament Cleaning Group, we are in the business of taking care of people. Get to know us better and to learn more about what we offer for your matting and maintenance needs. Contact us today!