Every business owner wants to hire and retain efficient, hard working and reliable staff. Finding the right staff for a service-based business is crucial for any company’s success. But how do we know when we have the ‘right’ staff? The first step is knowing exactly what qualities to look for. Sometimes an individual may not have a lot of experience, but they can have an excellent work ethic. Here are some factors that we consider when hiring our staff:
Interpersonal Skills
We truly believe in the power of interpersonal skills. Our staff’s reliability, time management and communication skills are essential to running our business. When on our way to a scheduled appointment, if we are running late or early, we expect our staff to call our clients. At our matting installs, our staff meet and greet many people while onsite. The job site can be at an individual’s home, their office or a condominium lobby. For this we must make sure our client has a level of comfort with our staff. With effective interpersonal skills, employees can provide efficient services while making the client feel comfortable and at ease. Compatibility between workers is also crucial to developing a healthy working environment and we keep that in mind when hiring new staff. Being polite, calm, well-spoken and presentable indicate an employee’s level of professionalism.
Expertise
Willingness to learn new tasks is very important in new hires, it shows us that they are taking the time and consideration to be able to communicate their knowledge effectively with our clients. The COVID-19 pandemic propelled us to grow our commercial carpet and entrance matting services and build stronger relationships with our commercial clients. In turn, it also had us working more closely with our staff to ensure they felt comfortable with all processes for installation, maintenance and removal of entrance matting. Matting provides a level of safety, hygiene, and security to any premises. To provide optimal services at home or in a commercial facility, our staff need to show dedication and knowledge. Our staff have installed matting in a wide range of areas that include medical facilities, grocery stores, warehouses, condominiums, and commercial office spaces. Expertise and knowledge help our staff provide the right level of service for different kinds of matting needs.
Work ethic
Qualifications, skills, and expertise is important, but the goal is also to find staff who share the same work ethic. At the end of the day, anyone can learn to clean or install matting, but do they have the work ethic it takes to perform optimally every time they are given a task? The foundation of work ethic is integrity. Integrity in the workplace means providing the same level of great service every time, whether someone is watching or not. Being conscientious and honest while taking responsibility for one’s actions is also part of a strong work ethic. When hiring, we look for these qualities because our company’s motto is Family Pride in Every Job.
At The Parliament Cleaning Group, we enable our employees to work in a healthy environment that promotes teamwork, relationship building and improved morale. Do you need more information about our services or our processes? Visit our website or call us at 613-733-7250